Question: Help create a future state MAP Identify the Customer and Provider At this company, the customer is typically a client or organization that places a

Help create a future state MAP

Identify the Customer and Provider

At this company, the customer is typically a client or organization that places a printing order, and the provider includes various departments and individuals involved in fulfilling the order, such as the sales team, prepress team, press operators, quality control, and delivery personnel.

Activities

The key activities in the printing process at this company include receiving the order, prepress preparation (design and file setup), printing, quality checking, and delivering the finished products.

Data For each activity

Receiving the Order

Cycle Time: 1 day

Lead Time: 2 days

Rework/Repair Rates: 5%

Number of Individuals: 2

Prepress Preparation

Cycle Time: 2 days

Lead Time: 3 days

Rework/Repair Rates: 3%

Number of Individuals: 3

Printing

Cycle Time: 3 hours

Lead Time: 1 day

Rework/Repair Rates: 2%

Number of Individuals: 4

Quality Checking

Cycle Time: 4 hours

Lead Time: 8 hours

Rework/Repair Rates: 1%

Number of Individuals: 2

Delivery

Cycle Time: 6 hours

Lead Time: 1 day

Rework/Repair Rates: 4%

Number of Individuals: 2

Timeline

The total time to complete the entire process (lead time) is 7 days, but the actual amount of work (sum of cycle times) is approximately 1 day and 13 hours.

Quality Rating

The quality rating for the entire service process is calculated as (0.95) * (0.97) * (0.98) * (0.99) * (0.96) 89.2%. This indicates that the process is currently operating at approximately 89.2% efficiency.

Kaizen Bursts

Kaizen bursts are placed around areas that need improvement, such as reducing lead times in prepress preparation and delivery.

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