Help me pls, global env managment

You are first line production manager in Carter's Toy Inc. After a department meeting, you have heard 2 employees of your team talking about their work. During their conversation, some sentences captured your attention: Employee 1-Sam: 'I am so tired of listening my supervisor telling me what to do, how to do my job, I am capable of doing my job properly. Employee 2- Laura: 'Every day is the same-such a monotonous job I have Based on these two employee statements, which specific part (s) is missing in each employees' Job Characteristics Model and which job design method do you think will be the most appropriate for each of the employee in order to solve the issues about Sam and Laura you pointed out earlier above