help please ? 1-4

Question 1 (1 point) = 1)) Listen ) In which stage of the sales management process does finding and developing the best talent for the salesforce through recruiting, selection, and training take place? 0 A) dening the strategic role of the selling function 0 B) developing the salesforce O C) directing the salesforce O D) determining salesforce e'ectiveness and performance Question 2 (1 point] = 1)) Listen i Which common type of sales goal are gross prots, contribution margin, and returns and discounts examples of? O A) sales volume 0 B) protability O C) conversion 0 D) sales call activity Question 3 (1 point] E 1)) Listen i What should the salesperson do next if the complaining customer proposes a nonviable way to resolve the complaint? O A) allow the customer to vent O B) follow through with What the customer suggests anyway 0 C) thank the customer for the suggestion and then offer the customer an alternative resolution 0 D) gain the customer's agreement that the action will resolve the complaint Question 4 (1 point] Olga does an excellent job of setting her own objectives but rai'el)r devotes any time to developing and executing plans to achieve those objectives. How would Olga best be characterized? O A) as a procrastinator O B) as an ineffective self-leader O C) as goal directed but implementation impaired O D) as an effective self-leader