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ect Question 10 The biggest gains to productivity can be implemented by? Improving Labor productivity Capital Equipment & automation purchases Management improvements Transitioning to intangible products Supply Chain Management savings ct 0/1 pts Question 21 Assume the average value of a loyal customer (VLC) in a target market segment if the average purchase price is $55 per visit, the frequency of repurchase is 12 times per year, the contribution margin is 20%, and the average customer defection rate is 30%. If the customer defection rate changed to 20%, what is the percent change in the average VLC? 40% 10% 33% 25% 0%