Question: Help Save & Exit Submit exis is concerned about the number of customer complaints she has received regarding the poor service provided by her department.

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exis is concerned about the number of customer complaints she has received regarding the poor service provided by her department. She is convinced her employees are able to ovide better service and cut complaints significantly. Alexis has set a new goal for her department to reduce customer complaints by

15 %

within six months. This goal is an example of type of performance standard needed for effective controlling.

True or False

Help Save & Exit Submit exis is concerned about the number

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