(Help! The previous assignment I picked the fast food restaurant chain of Chik-fil-A and talked about how they can improve their process by getting adding a second car lane for the delivery line, as well as additional software in the restaurant for more efficient and accurate orders - Thanks)

***ALSO PLEASE READ THE ITALICIZED TITLES, THE ASSIGNMENT HAS A SMALL EXCEL SECTION, THANK YOU!)

To learn how to apply Statistical Process Control Methods (SPCM) to a process, continue the flowchart from Week 1 and identify variances within a process. You can find variances from the data identified in Week 1. Complete the Week 2 Statistical Process Control Methods Worksheet. To begin, measure the entire process over 10-12 periods of time (days, months, years). Use time as your Metric. Create a control chart including the baseline, upper control limits (UCL) and lower control limits (LCL). Using MS Excel or comparable software.

Evaluate your process using 1 of the following:

Use the lean concept to find ways to eliminate waste and improve the process

SPC or Six Sigma to reduce defects or variances in the process

Evaluation of Control Chart and Process Metrics

Complete the following in Excel:

Calculate the defined process metrics including variation and process capability.

Develop and display a control chart for the process.

Evaluate the control chart and process metrics using Statistical Process Control (SPC) methods. Determine whether the process could benefit from the use of Six Sigma, Lean, or other tools. (Include all calculation and charts.)

Executive Summary

Write a 700-word executive summary that includes the following:

A summary of the Process Evaluation (using either Lean or SPC or Six Sigma)

A summary of the Evaluation of Control Chart and Process metrics based on SPC methods

A summary of your evaluation of whether the process would benefit from the use of Six Sigma, Lean, or other tools

A description of the SPC project and recommendations for improvements