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Remaining Time: 1 hour, 19 minutes, 15 seconds. Question Completion Status Uuestion 13 20 lat New Jersey-based healthcare provider Atlanticare. Managing 5.000 employees at 25 location, Atlantare is a serious business that's boasted a respectable burnoud for nearly two decades. Yet in order to increase that still managers wanted to implement improvements across the board. Becaute patient satisfaction is the single most portant aspect of the heart campaign of TOM proved a natural. The firm chose to adopt a plan do check of eyde, revealing and in all communication which woudly manager and more complaints. To tackle this, managers explored a sideways method of internal communicatoad of formation trickling down from top to both my employees were given freedom to provide vital feedback at each and every level Atlanticare decided to ensure wil new employees understood this quity Outure from the sot. Alorientation staff now receive a crash course in the company's performance framework -a management system that organises the firm's processes into five key areas quality, customer service, people and womplace growth and francia employees rise through the ranks, this emphasis on improvement follows, so managers can operate within the composer management After creating benchmark goals for employees to achieve at all levels - including better engagement of the point of delivery, noring clinical Communication and lying and prioritising service opportunities - Alantare was able to thrive. The number of repeat customers at the food, and we sharehta six year or Pro usernayowed The firm's revenues shot up from $200m to 5660m afer implementing the quality improvement tegies and the number of patients being tried women Queston 1 (10 marks) Atlanticare organization used TOM intervention to develop and change itselt laboratoa ontoledanwy about how to reverton was implemented with orting the five te activities of the TOM Question 2 (10 Marks) After implementing the TOM intervention, Atlanticate should evoluate the proces. Elaborate a detaled analysis about the importance of the evaluation and what the organizaton ho evaluate taking in comsideration the different steps of the Evaluation For the toolbar, press ALT F10/PC) or ALT FN F10 (Mac) ALI: 10pt I gs Arial Paragraph !!! ASUS Mother onwil is response Question 13 New Jersey based healthcare provider Allanticare. Managing 5,000 employees at 25 location. Atanasious business boosted Bud to wear managers wanted to implement improvements across the bowd. Bocane parent contengo most portant per campaign of TOM proved a natural. The chose to adoptando check acryl, Satcom - www and more complaints. To tackle this managers explored a way method of internacionalismo ang down from schom, at de yes were given bedoen to provide Vital feedback each and every level Atlararo decided to ensure all new employees understood this rebom the Alto, nowe framework management system that organised the firm's proces into five y cutomer people we were trance employees ise through the ranks, this phanis on improvement follows to managers when the companys After creating benchmark goals for employees to achieve a vincing bergert at the point of every ring content wigwa priting service opportunities - Atlantare was able to the The number termes him and mansara The times ovenuts shot up from $200 to $650m afer implementing the lymprovement, ber of borgere Question 1 (0 marks) Atlanticare organisation used TOM tervention to develop and change et labore about how this intervention and the activities of the TOM Question 2 (10 Marks) After implementing the TOM intervention. Atasticare should evaluate the process Entertad anys about the importance of the relation and what the cristono evaluate taking in consideration the different steps of the Evan For the toolbar press ALT F10 IPC) or ALT EN F10 Mac HE 2L BIS Paragraph Aris . 10pt SUS