Question: Help Tickets (a customer help request) arrive randomly at the help desk of a company computer lab. There are 3 service agents, and the time

Help Tickets (a customer help request) arrive randomly at the help desk of a company computer lab. There are 3 service agents, and the time required to resolve a ticket varies from ticket to ticket. Arrival rates have been found to follow the Poisson distribution, and the service times follow the negative exponential distribution. The average arrival rate is 32 tickets per hour, and the average service time is 4 minutes. Which of the following statements is the most true (closest to accurate)? The average wait in the queue for a ticket is less than 1 minute The systems is not fast enough and the queue will get longer and longer The systems is expected to be empty about 29% of the time Most tickets will be resolved about 6.5 minutes after arriving There will be an average of 2.81 tickets in the queue

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