Helpme Insurance Company is an insurance company in Terengganu. The most common types of insurance managed...

 

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Helpme Insurance Company is an insurance company in Terengganu. The most common types of insurance managed by Helpme Insurance Company is casualty claims, especially those involving damage or loss of property during floods. In Helpme, it begins processing casualty claims when the Claims Department receives a notice of loss from a claimant. The Claims Department prepares and send the claimant four copies of a proof-of-loss form on which the claimant must detail the cause, amount, and other aspects of the loss. The Claims Department also initiates a record of the claim, which is sent with the notice of loss to the Case Processing Department, where it is filed by date of claim. The claimant must fill out the proof-of-loss forms with an insurance claim adjuster's assistance. The adjuster must concur with the claimant on the estimated amount of loss. The claimant and adjuster each keep one copy of the proof-of-loss form. The adjuster files his copy alphabetically. The adjuster sends the first two copies to the Claims Department. Along with the proof-of-loss forms, the adjustor submits a report to the Claims Department, confirming the estimates on the claimant's proof-of-loss form. The Claims Department authorizes a payment to the claimant, forwards a copy of the proof-of-loss form to Case Processing Department, and files the original proof-of-loss form and adjuster's report alphabetically. The Case Processing Department prepares payment checks and mails them to the customers, files the proof-of-loss form with the claim record, and prepares a list of cash disbursements, which is transmits to the Accounting Department, where it is reviewed. Required: Prepare a Business Process Diagram (BPD) to reflect how Helpme Insurance Company processes its casualty claims (15 marks) b. Apart from BPD, state another system documentation technique that can be used by Helpme Insurance Company. Explain THREE (3) advantages of the technique compared to BPD. C Describe how a Dats Flow Diagram (DFD) different from a flowchart in term of purpose and focus. (7 marks) (4 marks) Helpme Insurance Company is an insurance company in Terengganu. The most common types of insurance managed by Helpme Insurance Company is casualty claims, especially those involving damage or loss of property during floods. In Helpme, it begins processing casualty claims when the Claims Department receives a notice of loss from a claimant. The Claims Department prepares and send the claimant four copies of a proof-of-loss form on which the claimant must detail the cause, amount, and other aspects of the loss. The Claims Department also initiates a record of the claim, which is sent with the notice of loss to the Case Processing Department, where it is filed by date of claim. The claimant must fill out the proof-of-loss forms with an insurance claim adjuster's assistance. The adjuster must concur with the claimant on the estimated amount of loss. The claimant and adjuster each keep one copy of the proof-of-loss form. The adjuster files his copy alphabetically. The adjuster sends the first two copies to the Claims Department. Along with the proof-of-loss forms, the adjustor submits a report to the Claims Department, confirming the estimates on the claimant's proof-of-loss form. The Claims Department authorizes a payment to the claimant, forwards a copy of the proof-of-loss form to Case Processing Department, and files the original proof-of-loss form and adjuster's report alphabetically. The Case Processing Department prepares payment checks and mails them to the customers, files the proof-of-loss form with the claim record, and prepares a list of cash disbursements, which is transmits to the Accounting Department, where it is reviewed. Required: Prepare a Business Process Diagram (BPD) to reflect how Helpme Insurance Company processes its casualty claims (15 marks) b. Apart from BPD, state another system documentation technique that can be used by Helpme Insurance Company. Explain THREE (3) advantages of the technique compared to BPD. C Describe how a Dats Flow Diagram (DFD) different from a flowchart in term of purpose and focus. (7 marks) (4 marks)

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The Business Process Di agram B PD for Help me Insurance Company s casualty claims processing is as follows 1 The Claims Department receives a notice ... View the full answer