Question: Henri needs to do a job analysis for customer service representatives in his company. He would like to get as much detailed information as possible

Henri needs to do a job analysis for customer service representatives in his company. He would like to get as much detailed information as possible about what people do on the job and the characteristics they need to do the job. The best method for this situation would be

the PAQ

competency modeling

the O

*

NET

task

-

KSA analysis

Henri needs to do a job analysis for customer service representatives

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