Here are some topics about customer experience:

1. Delivering the customer experience (the importance of service standard)

2. What do customers want? How do we know we're delivering it? Characteristics of customer satisfaction, & engaging in moments.

3. Customer Service Vision & Standards & Processes that support service

4. The supervisors role & Defining the Customer Experience

According to those topics, answer the questions below.

What stood out as most important to me in the module? What did I learn from it? How will I use this in the future?

Thank you very much for answering the problem!