Question: Here is a case study I am working on and want a new set of eyes. The case study is: The logistics service currently in

Here is a case study I am working on and want a new set of eyes.

The case study is:

The logistics service currently in the country has experienced low customer satisfaction, safety issues, and wasted resources resulting in financial losses. Employee turnover was 25% in the warehouse last year before ILS acquired the business. The facility is not meeting the values for a company striving to maximize the triple bottom line that involves financial, social, and environmental concerns (Slapper & Hall, 2011).

There are a number of specific issues which include:

In 2018 there were 13 lost time accidents in the warehouse and two serious accidents while transporting inventory to a customers facility.

Electrical bills are high and energy is wasted. Lights are often left on after hours.

The warehouse is disorganized. Inventory often cannot be located in the warehouse which leads to late deliveries even though the warehouse is not congested.

Equipment is outdated and maintenance costs are excessive in addition to using too much fuel.

Associates have received only informal on the job training in their positions and safety procedures.

Processes are not documented.

As the project manager, design a project quality management approach that relates to the inherited issues. Do not exceed the $100,000 budget and The project management quality approach should also incorporate corporate social responsibility.

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