Here is the background information on your task Customercentric in design and development, Agile and Scrum put the user first. A great way to help prioritize the user is to Twrite denitions of the product functionality to be built as a narrative in the voice of the customer told from the customer's point of view. A user story is a nontechnical narrative that tells the Scrum team what they are building, why they are building it, and the value it created. It's an end goal, not a technical denition of a feature, expressed from the software user's perspective. User stories are one or a few sentences in simple language that outline the desired outcome. Detailed and technical requirements are added later, as the product backlog gets rened. Benefits of writing user stories include: ' They keep the focus on the real needs of real users. ' They enable team collaboration to decide how best to meet the user's outcome need. ' They create team momentum - a string of repeating small wins leads to enthusiasm and energy for reaching the Product Goal