Here is the current process to approve a loan for ACME Bank:

a. A loan officer takes down the information from the client and puts it into a spreadsheet.

b. A loan officer signs out of the spreadsheet and loan specialist signs in. They run a credit check for the client. After they get the score and total outstanding credit back, they calculate the maximum loan amount the client the bank is willing to issue.

c. The loan specialist updates the spreadsheet with the credit score. If the maximum amount the bank will issue is less than the client loan request, the loan amount field is updated by the loan officer to reflect the maximum loan amount, otherwise the loan amount is left as is.

d. The loan specialist exits the excel spreadsheet and the loan reviewer goes in. They review the information. When they are done, they click the dropdown box in the "reviewed by" column in the spreadsheet to select their name. The reviewer then exits the spreadsheet.

e. The loan officer goes back in and makes the final decision (if the loan should be approved or not).

f. If the loan is approved, they will print a report from the excel and email it to the client, or else they will email a denial letter to the client.

Explain how you, as a business analyst, can improve this project. In other words, what would you recommend to make this process faster, cheaper and better?