Here is the prompt:

There are often two different process maps for an organization: "IS" versus "SHOULD." According to Rummler & Brache (2013), "The net message is that, over the long haul, strong people cannot compensate for a weak process. All too often, management relies on individual or team heroics to overcome fundamentally flawed processes" (p. 45). By keeping multicultural and diversity in "mind", if employees are expected to pull off a herculean feat, which process map should be adjusted? How will these adjustments support the employee's efforts?

Reference:

Rummler, G. A., & Brache, A. P. (2013). Improving performance: How to manage the white space on the organization chart (3rd ed.). Wiley.

Here is my initial response:

The "IS" process map is the one that requires adjustments. Bringing the "IS" process map more in line with the "SHOULD" process map can help eliminate inefficiencies and flaws in the current processes, thus reducing the need for employees to exert extraordinary efforts to achieve desired outcomes.

"IS" Process Map: This illustrates the current state of processes within an organization, providing details on how tasks and operations are currently being performed.

"SHOULD" Process Map: This outlines the ideal or desired state of processes, depicting how tasks and operations should be performed to achieve optimal efficiency and effectiveness.

By analyzing the "IS" process map, organizations can identify inefficiencies, bottlenecks, and areas where processes are not aligned with organizational goals. When processes are flawed, employees often need to go above and beyond to meet targets. Modifying the "IS" map to reflect best practices reduces the reliance on individual heroics. Adjusting processes can ensure that they are inclusive and considerate of diverse perspectives, ultimately enhancing employee satisfaction and performance. Streamlined processes decrease unnecessary workload, enabling employees to focus on value-added activities. Well-defined processes provide employees with a clearer understanding of their roles and responsibilities, leading to reduced confusion and errors. When processes are efficient and effective, employees feel more empowered and capable of achieving their goals without undue stress.

Discussion Question

How can companies guarantee that modifications to the "IS" process map are comprehensive and take into account multicultural and diverse viewpoints?

Here is my classmates response to my post:

I think we never fully have every aspect of culture or diversity included in a process. I say this because if we are ever evolving and learning and growing then there is some aspect we can improve upon or add. I feel when all perspectives are heard and brought into the refinement process then a new piece of culture or diversity will be brought up that can be added or some aspect refined.

what is a thoughtful response I could provide?