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The triple bottom line is a business concept that focuses on firms that should commit to environmental and social impacts along with their financial performance.

It includes three Ps: People, profit, and the planet.

The areas of organizational impact, societal impacts, customer impacts, business risks, operational management techniques, defining requirements and scope, and roles and responsibilities are required for the evaluation of the customers' initiative.

The triple bottom line framework and B Corporation Certification requirements evaluate the customers' initiative in these areas.

Final answer: The triple bottom line framework and B Corporation Certification requirements are used to evaluate the customers' initiative in each of the following areas organizational impact, societal impacts, customer impacts, business risks, operational management techniques, defining requirements and scope, and roles and responsibilities.