Hi, can you help me solve this question by apply PIRAC

Amy decides to purchase a new mobile phone and a new data plan for her business. Amy has noticed that the coverage outside of the city in the Swan Valley is not reliable on the current plan. She purchases new smartphones and signs up to a new network operator '5 stars'. She decides to go with this new operator over others company because of the marketing campaign where 5 stars claim:

"We cover your areas where the big four can't. We offer direct billing and two months of free coverage for new customers."

Amy mentioned to the salesperson that her business operates in the Swan

Valley and needs good coverage, and that the two months free was a good incentive. The salesperson gave Amy a marketing flyer with those details and then proceeded with the paperwork.

The phone works quite well but has actually provided worse coverage than the old

mobile company in the Swan Valley. At the end of the first month, Patrick receives an account for $200 and is quite surprised as she thought she would get the first two months free. When Amy phones customer service to complain about the poor

coverage and the account she is told:

"Of course we can only offer the same coverage as the other four operators and the

statement about the first two months being free was just sales talk and does not form part of her contract. If it did, the '5 stars' representative explains, 'it would be in your contract in writing."

Advise Amy as to whether the Australian Consumer Law may apply and if so, her options.