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As the sales force is one of the most expensive human resource investments for many companies, companies have turned to all except the following programs to increase sales force productivity:

a. sales force automation

b. customer relationship management

c. customer loyalty programs

d. account management programs

Customer vulnerability is manifested in the following ways except:

		a. Ignorancea lack of some vital knowledge, often product knowledge, needed to participate in a fair exchange
		Complacencylack of motivation to do anything meaningful
		Powerlessnessa lack of either competition within a marketplace or sufficient assets with which to be persuasive
		Naiveta lack of experience or the ability to conduct a transaction or negotiate terms of a fair deal