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12:12 1 Of LTE C v2.cengagenow.com Chapter 28 Strategic learning Hyperflash Inc. has a balanced scorecard that includes the following relationships: Customer Financial Satisfy the Increase customer market share Online customer Market survey share rating Actual results for this month and last month are as follows: This Month Last Month Online customer survey rating 9.2 8.5 Market share 10.5% 12.3% 1. Identify whether the data supports the expected relationship between the strategic objectives and performance metrics. a. The online customer survey score shows an increasing trend. b. The market share of the company shows a decreasing trend. c. The assumption of the company that a higher online customer survey score would increase market share became untrue. d. The data shows that the online customer survey score positively affects the market share of the business. 2. Identify the reason for the unsupported relationship between the online customer survey and the market share. a. Satisfying the customer has no effect on increasing the market share. b. Market share is a poor performance metric for increasing market share. c. The online customer survey score is a poor performance metric for satisfying the customers. d. All the above. 3. Identify which one is the exact reason for the unsupported relationship. 1. Satisfying the customer has no effect on increasing the market share. 2. Market share is a poor performance metric for increasing market share. 3. The online customer survey score is a poor performance metric for satisfying the customers. Check My Work Previous Assignment Score: 0.0% Email Instructor Save and Exit Submit Assignment for Grading 2