Question: hi this question is from organizational behvir course please answer it according to OB Mr. Ali is a front desk officer and a telephone operator.

hi this question is from organizational behvir course please answer it according to OB

Mr. Ali is a front desk officer and a telephone operator. Mr. Ali smiles and acts politely towards a customer at his checkout, even though he really deeply dislikes this customer. a) What is the term used to explain the disparity between the emotion Mr. Ali displays and the emotions he is actually experiencing? b) Is it good or bad? Justify with an example.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Students will review examples and evaluate them. Review these documents and evaluate them (click on the link): https://1drv.ms/w/s!AoYu6G3CLyuakjVCGipkRkNSBVUB?e=jrPXX6...

Journal ol the International Academy for Case Studies Volume 25, Issue 3, 2019 companion answered the phone as she thought it was the same person misdialing for whatever the reason. As soon as she...

This text was adapted by The Saylor Foundation under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 License without attribution as requested by the work's original creator or licensee. 1...

Need help with the following task below: Scenario Prior to commencing your role as site supervisor, you will need to ensure that you are familiar with Australia Wide Landscaping standards, values,...

WONDERFUL WORLD OF HUMAN RESOURCES AT DISNEY Can Someone please extract the brief on following topics from the case given below? The first picture represents what is needed to be discussed in a...

Financial statement analysis is everybodys business. Its importance cut across many disciplines in both academia and industry. Showing a good understanding and interpreting financial statement has...

QUESTION 1 Samir, a legal resident of the U.S., applies for a job position with an employer as a word processor. The position requires that a person type into Word documents various old books, many...

Part C - Case studyRead the case study, then answer the questions that follow.In early 2013, Lily Hi, a clothing retail company from NSW, launched into the Queensland and Victorian markets...

Dividing LLC income Instructions Chart of Accounts Starting Question Journal Final Question HI Instructions Martin Farley and Ashley Clark formed a limited liability company with an operating...

1) Do you know the best statistical test to use to answer research questions? For each of the following examples of research studies, which statistic would be best to answer the research question....

An economy is described by the following equations: Government purchases G and taxes T both equal 1000. The initial price level P equals 2.0, and expected inflation e is zero. Full-employment output...

Explain the going concern concept.

In what level of the FASAB Hierarchy would the following guidance fall: SFFAS 5 , Accounting for Liabilities of The Federal Government?

Read the articles on journaling and review the template provided. Identify what approach, to journaling, in the articles you found useful and why. Post to the discussion forum that you have reviewed...