Hi Tutor, please read and answer the following questions using the reference literature material. Via the link after this assessment, refer to "Table 1-3 Key Variables in Leadership Theory" on page 12 in Ch. 1 of Leadership in Organizations. The table illustrates variables for each category of leadership theory: characteristics of the leader, characteristics of the followers, and characteristics of the situation. Consider the variables from each category as they relate to leadership effectiveness. Provide a detailed explanation for the following, including an index citation highlighting key points to support the response.

Analyze yourself as a leader. Consider strengths and opportunities in terms of leadership effectiveness. Analyze the group as followers. Consider strengths and opportunities in terms of the variables provided for each category. Analyze the situation. Consider ways organizational culture has contributed to the current state of customer service. Recommend strategies for achieving organizational excellence through applied leadership.

Reference

Yukl, G. A., & Gardner, W. L., III. (2020). Leadership in organizations (9th ed.). Pearson Education.