Question: hich opening in a message refusing a request is BEST? a . A statement indicating receipt of the message b . A direct answer to

hich opening in a message refusing a request is BEST?
a. A statement indicating receipt of the message
b. A direct answer to the request
c. A thank you for buying the product and an offer for a discount.
d. An on-subject comment that is neutral about the answer
e. A review of the claims letter sent by the client

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