Question: HICULE you answer the question you will not be able to return to it. Question 17 Is an integrated approach to product development and quality

HICULE you answer the question you will not be

HICULE you answer the question you will not be able to return to it. Question 17 Is an integrated approach to product development and quality in all preproduction activities: Quality Function Deployment Quality Enhancement Quality Process Total Quality Question 18 An organization with a customer focus is: O A. Outward-looking B. Inward-looking O C. Established O D. Myopic Question 19 Which of the following is a correct statement? Satisfied customers will not migrate to a competitor. 0 It makes more sense to measure customer retention than just customer satisfaction. Customer satisfaction is a more accurate indicator of customer loyalty than customer retention. Customer retention is a means to an end, it is not an end in itself. Question 20 Which of the following mechanisms can help improve communication? O A. Quality Circles B. Self-managed C. Cross-departmental teams D. Training that promotes communication O E. All of the above

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