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Chapter $8$ Case

New on the Job

JoAnn Michaels just started her job as human resources manager at In the Dog House, a retail chain specializing in dog apparel and accessories. She is a good friend of yours you met in college.

The organization has $35$ stores with $250$ employees in Washington, Idaho, and Oregon. As the chain has grown, the training programs have been conducted somewhat piecemeal. Upon visiting some of the stores in a three$-$week tour, JoAnn has realized that all the stores seem to have different ways of training their in$-$store employees.

When she digs further, she realizes even the corporate offices, which employ seventy$-$five people, have no formal training program. In the past, they have done informal and optional brown bag lunch training to keep employees up to date. As a result, JoAnn develops a survey using SurveyMonkey and sends it to all seventy$-$five corporate employees. She created a rating system, with $1$ meaning strongly disagree and $5$ meaning strongly agree. Employees were not required to answer all questions, hence the variation in the number of responses column. After this task, JoAnn creates a slightly different survey and sends it to all store managers, asking them to encourage their retail employees to take the survey.

The results are shown below:

A screenshot of a surveyDescription automatically generated

Based on the information JoAnn received from her survey, she decided some changes need to be made. JoAnn asks you to meet for coffee and take a look at the results. After you review them, JoAnn asks you the following questions. How would you respond to each?

$1.$Obviously$,$ I need to start working on some training programs. Which topics do you think I should start with?$$