$$ High level Project Design with diagram

for final year project better attach the file in a share link thank you so much

xyz systems, an IT support firm, aims to enhance customer experience by developing a new remote IT assistance platform with extensive analytics capabilities. The project involves a methodology that includes reviewing existing remote support tools and collecting data for analysis. The results reveal limitations in current tools and insights gained from network data analysis. The proposed solution focuses on addressing these limitations by offering customizable dashboards, real$-$time monitoring, and predictive analytics. The goal is to improve troubleshooting efficiency, decrease downtime, and optimize network performance, ultimately leading to improved customer satisfaction and loyalty. The conclusion highlights the value of data analysis in transforming remote IT support operations and suggests further research and development efforts to enhance the proposed tool's capabilities.