High Performance Work Practices at Netflix This activity is important because, as a manager, you should understand the factors that affect firm profitability and long- term survival. These include resources that are inimitable and rare, as well as high-performance work practices. The goal of this exercise is to demonstrate your understanding of the resource-based view of organizations and high- performance work practices by answering questions after reading a case study. Read the case about Netflix and answer the questions that follow. Netflix is a leading streaming video on demand (SVOD) company operating in 190 countries with 140 million subscribers as of 2019. The company launched its online DVD rental site in 1998 and, in 2007, began offering web streaming content. In 2013, its first original series, House of Cards, was hugely successful with viewers and media critics. As the earliest entrant into the video rental and web streaming market, the company had advantages in gaining subscribers and market knowledge. The hiring process at Netflix is described as "hire slow, fire fast," meaning that considerable investment is put into selecting new employees. The company has exceptional benefits, including unlir paid time off (PTO). Companies the SVOD industry tend to offer strong benefits packages, so Netflix is not much different from competitors. However, Netflix describes its stock option program as a "unique company incentive plan compared to competitors because it gives employees choice in how much to participate. Human resource professionals praise the innovative approach to training employees with an app-based program. More than 90% of Netflix employees have completed a course since the system was implemented. The Netflix performance appraisal system was also drastically changed recently to eliminate the formal, infrequently scheduled system, and replace it with more frequent informal reviews that include input from peers, subordinates, and superiors. Performance appraisals are strictly used to help determine raises. According to the company's CEO, A-level performance is rewarded, not "A-level effort." Despite these positive employee practices, it may be surprising to hear that a recent Wall Street Journal article described the Netflix culture as ruthless, demoralizing... dysfunctional," including intense pressure and a "cutthroat environment." However, Forbes praised the company for adhering to values that built its "strong" culture. Netflix explicitly states that the company avoids rules, only keeps the best employees, and that employees are extraordinarily candid with each other. The culture may not be for everyone, but it appears to be deliberately created to hire (and keep) the best employees. Which of the following makes Netflix's training program a high-performance work practice? Multiple Choice training is primarily in person employees recommend topics for training only managers participate in training more than 90% of the workforce participates in training outside consultants conduct all training