Highlight the correct answer in Green.

$(5$ marks$)$

$1.$ An order qualifier is:

A$.$ a characteristic of a product or service that will contribute to winning business from customers

B$.$ a characteristic of a product or service that a customer does not expect.

C$.$ a characteristic present only in a high quality product or service.

D$.$ a characteristic present only in a high quality product or service.

$2.$ Which of the following is an order qualifier for BBC$?$

A$.$ It has a presence at major sporting events.

B$.$ It has a radio network as well as a television network.

C$.$ It carries out a public service.

D$.$ It has programmes which appeal to both young and old.

$3.$ An order winner is:

A$.$ a characteristic of a product or service that will contribute directly to winning business from customers.

B$.$ a characteristic of a product or service that a customer does not expect.

C$.$ a characteristic present only in a high quality product or service.

D$.$ a characteristic of a product or service that a customer expects as a minimum standard.

$4.$ One of the criteria discussed within cost as an order winner or order qualifier is 'value added'. This means$\_\_\_\_\_\_\_\_\_\_\_\_$

A$.$ a characteristic of a product or service that a customer expects as a minimum standard.

B$.$ a characteristic of a product or service that a customer is willing to pay more for.

C$.$ a characteristic that is present in the highest quality products or services only.

D$.$ a characteristic of a product or service that a customer does not expect.

$5.$ The ability to change a product or service offering to suit customers' needs is called $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$

A$.$ Quality

B$.$ Durability

C$.$ Flexibility

D$.$ Dependability