Question: Hint(s) Check My Work Each day, a FedEx competitor processes approximately 55,000 shipments. Suppose that they use the same Service Quality Index as FedEx and

Hint(s) Check My Work Each day, a FedEx

Hint(s) Check My Work Each day, a FedEx competitor processes approximately 55,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Description Weight Number of Errors Complaints reopened 3 125 Damaged packages 10 17 International 1 105 Invoice adjustments 1 277 Late pickup stops 3 214 Lost packages 10 3 Missed proof of delivery 1 28 Right date late 1 750 Traces 3 118 Wrong day late 5 14 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): %

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