There are people who believe that the organizations most critical employees are not those who make the
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There are people who believe that the organization’s most critical employees are not those who make the highest salary, but those who have the most impact on the customer: e.g., the couriers at FedEx and the street sweepers at Walt Disney World. Describe why these people should be considered key talent, and what succession management plans could be used for them?
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Management Accounting Information for Decision-Making and Strategy Execution
ISBN: 978-0137024971
6th Edition
Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young
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