Ho and Fishbone pdf Adobe Acrobat Reader DC View Sign Window Help Tools HA 2. Parete and HOME ASSIGNMENT#2 Choose an actual, specific Service Operation that you are extremely familiar with (have worked there, or visit it frequently, or studied it in a case analysis, etc.). Identify ten (10) particular (distinct) "problem areas" that dissatisfied customers are likely to be complaining about In order to do that, you may use your own top ten pet peeves and set up your level of annoyance with each such issue by approximating the number of times you have noticed the "problem". You may also collect "complaints" for that specific service from colleagues or friends & family, or simply use your imagination. Please pay attention to identifying the operation precisely, and to making sure that the 10 problem areas are realistic, relevant to the specific operation, not overlapping, and they are not just a "generality" (for example, "food wasn't good" is a generality, but "the food served was cold". is a "distinct/particular complaint). Then, consider the frequency of "observations" for each complaint, as if the actual specific Service Operation would have recorded them had they conducted a survey with a large mumber of customers. In other words, you can choose any frequency of the complaints, according to what you judge to be realistic and applicable. Time pernitting (but this is not mandatory). instead of using the mental exercise recommended above. you may choose to conduct your own original analysis by observing a specific/actual service operation by surveying the customers of a specific actual service firm or by using the results of surveys from other classes or from academic OM ere to search File EON View Sign windowHe Home Tools HA 2 - Pareto and ... Try Acrobat P 1 / 1 113% > applicable. Time permitting (but this is not mandatory), instead of using the mental exercise recommended above, you may choose to conduct your own original analysis by observing a specific/actual service operation, by surveying the customers of a specific/ actual service firm, or by using the results of surveys from other classes or from academic papers, cases, reports, or textbooks (provided that they help you to list at least ten (10) annoyances with the service and to state their frequencies). ATTENTION: specific/actual operations in the "coffee-shop" and "hotel" industries are NOT acceptable Your submission for this assignment must consist of one EXCEL file containing your entire work, namely: Your choice of the actual (specific) service operation and the identification of ten (10) types of complaints and the frequency with which they have occurred. Your recommendation of the action to be taken to best address the situation of dissatisfied customers, based on the use of the Pareto analysis AND a detailed Fishbone diagram (suggest as many causes as you can, whether you believe them to be real or they mught be just "possible" causes) Thic "Student Statement" identical to the one required for Home Assignment #1 Type to search