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Case Activity: Chapter $15$: Managing Communication

Mark Allen, a Clinical Information Systems Manager at Intermountain Healthcare, must work with others to coordinate communication processes across $22$ hospitals and over $300$ clinics. If the senior executives at Intermountain Healthcare create weekly podcasts that are distributed to all employees, then this is an example of what communication concept?

Upward communication

Informal communication

Downward communication

Horizontal communication

Use your knowledge of the different concepts related to the communication process to classify the following statement or situation according to the appropriate definition.

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Suppose that Fritz Kron was worried about organizational silence, He is concerned that senior executives aren't hearing about workplace issues because people believe that others are already working on fixing the problem, or because people are afraid of giving managers information they don't