Homework: Chapter ... Question 2, Problem 24 Part 2 of 2 HW Score: 0%, 0 of 3 points Points: 0 of 1 Save Smith Schroeder, and Tom (SST) is a short haul household furniture moving company SST's labor forco, selected from the local community college football team is temporary and part-time SST is concerned with recent complaints, as tabulated on the following tally sheet Tally II Complaint A Broken glass B. Delivered to wrong address C Fumiture rubbed together while on truck D Late delivery E Late arrival for pickup F Missing items G. Nicks and scratches from rough handling H. Soiled upholstery a. Choose the correct Pareto chart below to identify the most serious moving problems II III THE DA OB 4 Q 100% 100% 100% Complaints Complaints Complaint Complaints CEFAGBDH Type of complaint CEFAOBOM Type of complaint CEFAGODH Type of complaint ABCDEFGH Type of complaint b. The manager of Smith Schroeder, and Tom is attempting to understand the root causes of complaints. He has compiled the following list of issues that occurred during problem deliveries truck broke down ran out of packing boxes, multiple deliveries in one day caused truck to be late, no furniture pads, employee dropped several items driver got lost on route to address, tamp into truck was bent, no packing tape new employee doesn't know how to pack moving dolly has broken wheel employee b. The manager of Smith, Schroeder, and Torn is attempting to understand the root causes of complaints. He has compiled the following list of issues that occurred during problem deliveries truck broke down, ran out of packing boxes, multiple deliveries in one day caused truck to be lato, no furniture pads, employee dropped several items, driver got lost on route to address, ramp into truck was bent, no packing tape new employee doesn't know how to pack moving dolly has broken wheel employee late to work Organize these causes into a cause-and-effect diagram Complete the following diagram Material Machinery 1 II No packing tape Ran out of packing boxes Ramp into truck was bent Moving dolly broken Complaints IV III Not familiar with service area Scheduling too many deliveries on one trip Employee dropped items Methods Manpower Match each number in the chart with corresponding cause Number Cause 11 Il IV