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1. The Operations function refers to: a. labor recruiting and training processes. b. transformative processes. C. cost allocation processes. d. capital fundraising processes. 2. As discussed in 2. As discussed in class, which of the following is not one of the primary objectives (goals) for the operations function which, if achieved, offers a competitive advantage? a. low unit costs b. maximum throughput e. flexibility c. high quality d. fast response time 3. Services may offer various forms of "utility." Which of the following is not one of these forms of utility? a. Priority b. Psychological c. Time d. Place e. Form 4. One must be aware of important key differences between manufacturing and service organizations when planning, staffing, directing and controlling transformation processes. Which of the following is not one of those key differences? a. tangible nature of conversion system output d. slack per remaining operations b. order response time and response time variancee. degree of labor content c. location of operations In a high-volume manufacturing environment, a cost advantage is typically pursued with what type of facility layout? a. flow shop b. job shop c. cellular (hybrid) d. intermittent layout 6. The focus of the factory refers to: a. business process reengineering b. strategic positioning and distinctive competence c. cost leadership and differentiation d. specialization e, lean production and process model of operations strategy 7. An organization's positioning strategy and management's competitive priorit job shop (process-focused) production system? nization's positioning strategy must be chosen such that it is linked with product plans cment's competitive priorities. Which company below is most likely to choose a a. Company 1 - manufactures standardi b. Company 2 - manufactures high vo c. Company 3 - manufactures custom designs 1-manufactures standardized products with an emphasis on high product quality - manufactures high volume products with an emphasis on low cost per unit 3- manufactures customized products with an emphasis on flexible product factures mature products with an emphasis on short and reliable delivery schedules