Hospitals provide medical service to patients. This involves receiving patients in various departments such as Emergency, Cardiology, Orthopedics, Radiology, Pharmacy for preliminary diagnosis and then treatment. There is also a lot of bureaucracy in terms of the patient medical records, insurance and financial matters and prescription of relevant drugs.

a) From an operations point of view, break down a standard Hospital into the 5 departments stated above, and elaborate whether they are Front Office, Hybrid, Back Office processes. Use divergence and customer contact levels to analyze each section.

b) Focus on the Emergency department, and explain how you can ensure you are always prepared for various situations. Inside this department, how will you decide on the Process Structure, Customer Involvement, Resource Flexibility and Capital Intensity to allow you to treat emergency patients?

Please DO NOT copy and paste I am posting this again please give an accurate answer. The answer you copy and past is not right.