Hotel X expects to welcome a group of Canadian tourists.  Prepare a PPT file elaborating the below points. Elaborate each step in one slide. 1. Pre-Arrival Stage:

• a. Reservation and Booking: Discuss the importance of reservations and bookings in the guest life cycle.
• b. Pre-stay Communication: Explore how hotels communicate with guests before their arrival. Discuss confirmation emails, pre-arrival surveys, and other forms of communication.

2. Arrival Stage:

• a. Check-in Process: Describe the check-in process and its significance in guest satisfaction. Explain key elements such as registration, room assignment, and payment.
• b. Welcome and Guest Orientation: Discuss the importance of a warm welcome and how hotels can orient guests to their facilities and services.

3. In-Stay Stage:

• a. Guest Services: Explain the various services and amenities available to guests during their stay, such as room service, housekeeping, and concierge services.
• b. Guest Feedback and Issue Resolution: Discuss the significance of collecting guest feedback and how hotels address guest concerns during their stay.

4. Departure Stage:

• a. Check-out Process: Describe the check-out process and its significance. Explain elements like settling the bill, providing invoices, and gathering feedback.
• b. Post-Stay Communication: Explore how hotels can maintain a connection with guests after their departure, including post-stay surveys and follow-up emails.

5. Post-Stay Stage:

• a. Loyalty Programs: Explain the role of loyalty programs in retaining guests and encouraging repeat business.
• b. Guest Reviews and Reputation Management: Discuss the impact of guest reviews on a hotel's reputation and strategies for managing online reviews.

6. References:

Cite according to the APA style tehacademic sources, articles, and books related to the guest life cycle in hotels to support your assignment

Answer rating: 100% (QA)

Slide 1 PreArrival Stage a Reservation and Booking Reservations and bookings play a crucial role in the guest life cycleensuring that the hotel is prepared to accommodate the expected number of guests... View the full answer