Question: How can an IT company commit to a next-generation operating model to deliver great customer experiences, take advantage of new technologies to cut costs, improve

How can an IT company commit to a next-generation operating model to deliver great customer experiences, take advantage of new technologies to cut costs, improve quality and transparency, and build value? And how can this next-generation operational model be driven by five approaches and capabilities? Digitization, Advanced analytics, Intelligent process automation (IPA), Business process outsourcing (BPO), Lean process redesign.

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