Question: How can analytical programs in the CRM system be used in a winback strategy? 7 . How can an organization identify reasons for losing a

How can analytical programs in the CRM system be used in a winback strategy? 7. How can an organization identify reasons for losing a customer?
8. What is an affinity program? What are the benefits of an affinity program?
9. Provide examples of affiliate networking programs.
10. Identify and describe points of entry for three different consumer products or
services.

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