Question: How do I determine the bottleneck in the process? See question below. A home insurance application consists of two forms: F1, which relates to the

How do I determine the bottleneck in the process?

See question below.

A home insurance application consists of two forms: F1, which relates to the homeowner, and F2, which relates to the property. On receipt, each application is processed, recorded, and separated into F1 and F2. This operation requires 10 minutes. F1 requires Activity A for 15 minutes per unit and then Activity B for 10 minutes per unit. F2 requires Activity C for 20 minutes per unit. F1 and F2 are then combined and further processed by a loan officer for 15 minutes. All the times mentioned represent flow time at the various activities and include the effects of waiting.

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