How do I develop a hierarchical work breakdown structure (WBS) for the Global Green Books project. The WBS must be developed to level 0, 1 and 2. Break down or divide each of the three tasks or deliverables into two smaller work packages, to a maximum of six work packages.

The below is the case study

Case Study: Defining standard projects at Global Green Books Publishing Global Green Books Publishing is a successful printing and publishing company that has been operating for three years. A large new customer, a college, was taken on recently, with various challenges because of the specialised work they required to be completed in a very short space of time. One of the bigger projects for the college was customised eBooks. In the first academic semester, there were several issues that affected the quality of the eBooks that were produced and caused a great deal of rework for Global Green Books Publishing. Deadlines were often missed, and eBook products sometimes reached campus one to two weeks late, which was problematic for lecturers and students alike. The college expected eBooks to be delivered on time and at a low cost, and Global Green Books Publishing was not meeting their expectations. The Accounting Department at Green Books Publishing was having difficulty documenting the costs for each book, and shift supervisors battled to track tasks and assign them to the right employees.

Some of the problems stemmed from new part-time employees because they had flexible schedules, so it wasnt always clear which tasks they were supposed to be working on and when they would be at work. Each book had unique requirements, with differences in their production steps, contents, approvals, reprints, layout, and cover designs. Some were just a collection of articles to reprint once approvals were received, and others required extensive desktop publishing. The production of each eBook was a complex process; however, each book was only going to be made once, as they were customised for individual professors and courses every semester. Each eBook had to be produced on time and in accordance with the requirements of the professors. Understanding what each eBook needed had to be clearly documented and understood before starting production. Global Green Books Publishing had been told by the college how many different printing jobs the college would need, but they werent all arriving at once, and orders were unpredictable. Some professors needed rush orders for their classes. Some orders arrived as projected, but some came later than anticipated. Some orders were also much larger than planned for. Each eBook needed to have a separate job order prepared, which listed all the steps that needed to be completed so that tasks could be assigned. These job orders were also becoming a problem. Sometimes steps were missing in the orders, and often the estimates of time for each task were not completed until after the work was done. This caused problems for workers who were scheduled to move onto a new task, when previous tasks were not yet completed. Some tasks required specialised equipment or skills, but many of the part-time hires were not trained to use the binding and printing equipment. Global Green Books Publishing wanted to develop a template for job orders. This template would list all the possible tasks that should be performed in producing an eBook, and they would then be broken down into the different phases of work. The work or deliverables to be done by Global Green Books would be designing, publishing and distributing eBooks. In the Receive Order Phase, the order would be received by Global Green Books Publishing from the professor or the college; checked and verified; and a job order initiated. In checking and verifying each order, the customer representative

would make sure that they have the requesters name, email address and phone number; the date the book is needed; and a full list of the contents. They would verify that they have received and identified all the material that is supposed to be included with that order, along with any permission that is required. Any problems found in checking and verifying would be resolved by contacting the professor responsible for the order. In the Plan Order Phase, all the desktop publishing work would be planned, estimated and assigned to production staff. Also, all the production effort required to collate and produce the eBook would be identified, estimated, scheduled, and assigned to production staff. Specific equipment resource needs would be identified, and equipment would be reserved on the schedule to support the planned production effort. In the Production Phase, permissions would be acquired, desktop publishing tasks (if needed) would be performed, content converted, and the proof of the eBook would be produced. A quality assistant would check the eBook against the job order and customer order to make sure it is ready for production, and once approved in terms of quality, each of the requested eBook formats would be created. A second quality check would ensure that each requested format is ready to release to the college. In a Manage Production Phase, which would happen in parallel with the Production Phase, a supervisor would track progress, work assignments, and costs for each eBook, and any problems would be resolved quickly to avoid any rework or delays in releasing the eBooks.