How do I structure a case study analysis for "Service Management in IT-Enabled Service Supply Chains" (Sage Knowledge, 2024). As part of the analysis Topics 2 and 3 at the end of the case study. Select an Agile PM system such as SCRUM to support your recommendations. Develop a DMAIC model for the processes explained in the case study.

Topic 2 TeleSP's supply chain is a typical IT-enabled SSC. IT is without doubt the driving force in TeleSP's SSC, as both the service enabler and core operational competence. Service operations carried out in such types of supply chain are highly dependent and influenced by IT performance. How does IT make TeleSP's SSC unique from a general SSC? How do we perceive the human factor in IT-enabled SSC?

Topic 3 Regardless of the discussion on IT projects in Topic 2, both waterfall and agile methods are still two mainstream development approaches. The decision of choosing the proper development method depends on numerous conditions, such as the project size, working environment, and target products. Looking into the current situation in TeleSP's SSC, what are the pros and cons of waterfall and agile method in this specific case condition?