Question: How do IT and KM intersect in the KM process, and how do they create efficiency for the organization? Jane was in her office when

How do IT and KM intersect in the KM process, and how do they create efficiency for the organization?

Jane was in her office when she heard a knock at the door and looked up to see President Rockfish. "Hi!" he said, "I just wanted a quick word with you. It seems lately that everywhere I go I run into someone or a situation that reminds me of your memo on KM. I haven't forgotten it but I realized that a large component of your job is information collection and storage. Why can't the IT department do this? Why do I have to create a whole new department and invest in a lot of new software?" Good question...

As if you were Jane, a one-page (single-spaced) answer to the questions Rockfish poses. Be sure to address the relationship is between IT/technology and KM, how they differ, and what kind of tools Jane foresees the new KM department would need to produce results.

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