Question: How do you feel IT management can best address customer (meaning those in the organization they support) expectations for the latest and greatest technology, given

How do you feel IT management can best address customer (meaning those in the organization they support) expectations for the “latest and greatest” technology, given budgetary constraints and the anti-patterns discussed last week? This question relates to P8 since, often, people consider “innovation” to involve the use of cutting-edge technology. If innovation is interpreted in this way, there is a possible conflict between the advised EAM strategy and customer expectations.

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Addressing customer expectations for the latest and greatest technology can be a challenging task especially when facing budgetary constraints and the potential risks of adopting new technologies Howe... View full answer

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