How do you reply to a classmate about Chapter 20 Summary & Reflection Chapter 20 focuses on what it takes for organizations and leaders to create truly inclusive workplaces. Inclusion does not happen automatically; it requires planning, consistent effort, and strong leadership (Ferdman, 2014). The chapter emphasizes the importance of having a clear roadmap with shared definitions, expectations, and behaviors to make inclusion more than just a goal; it becomes part of the organization's culture. Good intentions are not enough; systems and accountability must support inclusive values. The chapter also highlights how many businesses are beginning to integrate diversity, equity, and inclusion (DEI) into their core strategies, although progress can be slow. It examines the societal and internal barriers that frequently hinder DEI efforts and provides insight into why some organizations struggle to progress (Ferdman & Deane, 2014). In many ways, the chapter ties together lessons from earlier in the book, providing a broader perspective on how far we have come and how much work remains. Personal Story One part of the chapter that resonated with me was the idea that inclusion requires structure and leadership; it does not just happen on its own (Ferdman, 2014). I have seen this in my work as a military police correctional officer. In the correctional environment, everything revolves around control, safety, and routine. While our team is diverse, I have noticed that not everyone a