How do you reply to a classmate about The chapter covers inclusion from a business and leadership perspective. Establishing inclusion within any organization must take courage and fortitude to make a difference creating a connection between all members of the organization. As covered in the first sentence of the chapter Ferdman (2014), "You are asking people to do what is not natural," an executive once said to me. He was right, in part. He was referring to inclusion (p.549). There must be a roadmap with details about whether a business or organization is going to move forward with establishing inclusion in the workplace and the chapter does a great job focusing on what needs to be done. Establishing clear definitions of a shared understanding, and reaffirming acceptable behaviors, process, and outcomes is the foundation establishing inclusion in the workplace. This is a complex issue, lacking historical data to use as a reference point. Transitioning out of the military, a trucking company asked for liaison oversight of this trucking company in bay area of California. The company is a mom-and-pop organization, and the owner has zero management and leadership skills. The owner is a driver who started with one truck and now has a business. After the first day introduction, it is obvious the company does not have values or any policies. Members of the organization do not have rules, regulations, or structure members of the organization can use as a guiding light for what is ri