How do you respond to a classmate about For my Week 8 Change Management Application paper, I will focus on a critical challenge currently facing our Family Health military clinic. Our clinic lost all our front desk administrative personnel. As a temporary measure, we have reassigned medical technicians, who are primarily trained for clinical care, to check in patients and manage front desk responsibilities, including answering phones and managing walk-in inquiries. This has led to significant inefficiencies, including delays in patient check-ins, long hold-times for phone calls, and overall decreased patient and staff satisfaction. This situation calls for an "adapting" type of change, as defined by Deszca (2023), where the organization must respond to environmental or operational pressures without completely redefining its procedures. Our current operational model is unsustainable, and we must adapt quickly to avoid further disruptions to the care we provide. An opportunity exists to leverage underutilized technology to address this problem in a sustainable way. Although our clinic has installed Q-Flow check-in kiosks, the military's upgrade to the new electronic health record system did not include the full package needed to activate the self-check-in functionality. This has created a bottleneck. While the infrastructure is in place, it remains inactive, and staff continue to struggle with manual, time-consuming tasks that could otherwise be automated. The proposed change