How do you respond to this statement? Kettl also notes that persuasion is more critical in public administration than in private management, where authority is more direct (p. 57). This concept connects to PADM 450: Leadership Concepts, where we studied transformational leadership and stakeholder engagement. In my nonprofit work, I've had to build trust and persuade city and state housing agencies to collaborate on initiatives, often without financial incentivesrelying instead on shared values and community impact