How do you suggest that we ask for feedback from all of our guests and actually get it$?$

Knowledge Gap

Have the staff member at the front desk make sure they are recording any feedback they receive after asking how the guests' stay was upon their checkout.

Create a survey for customers to fill out when they come to the front desk to check out of their room.

Set up an automated email to each customer after they check out with a short survey and an open comment section to see what improvements we can continue to make.