How does competition in the IT services industry differ from the printer/copier industry? Prepare and compare Five Forces Models of Competition for the two IT industry segments. Select yes for those statements that are accurate and choose no for those that are not.

1. Threat of substitutes is high in the IT industry. (Click to select) Yes No
2. Supplier bargaining power is moderate/medium in this industry. (Click to select) Yes No
3. There are few competing suppliers, hence switching costs are high. (Click to select) Yes No
4. Buyers have many firms to select for their IT and service systems; however, once a firm is selected, switching costs can be very high. (Click to select) Yes No