How does HRM support managers?

1. Evaluate budget requests for new equipment
2. Supply human capital needed to execute the business strategy
3. Determine long-range goals for each department
4. Offer suggestions to inflate performance metrics

1. What is HR's primary purpose?
   1. Determine the methods for competing in the marketplace
   2. Increase employee union membership and related costs
   3. Attract, motivate, reward, and retain employees
   4. Provide strategies for creating protected classes

1. Which HRM function aligns individual goals with organizational goals?
   1. Staffing
   2. Performance Management
   3. Training and Development
   4. Rewards and Benefits

1. How does HRM influence organizational performance?
   1. Provides managers with guidance in meeting sales goals
   2. Eliminates unnecessary goods and services offered by the organization
   3. Transforms employee potential into actual performance
   4. Assists the organization with creating marketing materials for its products

1. What type of organizational culture exists when employees tend to stay with the company for a long time and that loyalty is a key virtue?
   1. Bureaucratic
   2. Consensual
   3. Entrepreneurial
   4. Competitive

1. Which ethical standard applies when deciding if a new employee and a longtime employee should be disciplined the same way for being tardy?
   1. Virtue
   2. Utilitarian
   3. Fairness
   4. Rights

1. Which of the following action by a current employee would be an ethical dilemma for a hiring manager?
   1. Hand delivering a neighbor's resume
   2. Serving as a reference for a job applicant
   3. Requesting a recommendation for an employee committee
   4. Asking for a relative to be hired for a summer internship

1. Which is a key statement about HRM metrics?
   1. Sound business decisions can be made without relying on HRM metrics.
   2. Innovation indicators are always more important than efficiency indicators.
   3. Every HRM activity must be measured to have accurate HRM metrics.
   4. HRM metrics must be mapped to business goals.

1. Why is diversity important to an organization?
   1. A strong diversity culture is positively related to customer satisfaction.
   2. Diversity increases the overall education level of employees.
   3. A strong diversity culture means everyone feels respected and listened to.
   4. Diversity ensures that affirmative action quotas are being met.

1. Which law protects employees in active military service?
   1. Genetic Information Nondiscrimination Act
   2. Vietnam Era Veterans' Readjustment Assistance Act
   3. Fair Labor Standards Act
   4. Uniformed Services Employment and Reemployment Rights Act

1. Which human bias involves a dislike?
   1. Stereotype
   2. Prejudice
   3. Perception of personal loss
   4. Ignorance

1. Which affirmative action option is legal?
   1. Giving women special preference in promotions
   2. Freezing the hiring of non-minority applicants
   3. Posting job opportunities at a local women's club
   4. Limiting management programs to minority candidates only

1. Which statement about hostile work environment is true?
   1. Employees can't make a claim if they were not targeted by the behavior.
   2. Employees can only make a claim if the actions were from an employee of the opposite gender.
   3. Employees can't make a claim unless they received a sexual proposition.
   4. Employees can make a claim for being exposed to sexually inappropriate conversation.

1. What type of discrimination claim can occur when the same hiring requirements apply to all applicants, but the result is discriminatory to a protected class?
   1. Adverse impact
   2. Fraudulent recruitment
   3. Disparate treatment
   4. Negligent hiring

1. What type of discrimination claim can occur when a protected class member is intentionally discriminated against?
   1. Adverse impact
   2. Fraudulent recruitment
   3. Disparate treatment
   4. Negligent hiring

1. What describes the organization's long-term goals?
   1. Mission
   2. Vision
   3. Core values
   4. Business strategy

1. What is the primary outcome of job analysis?
   1. List of hiring requirements
   2. Recruiting plan
   3. Job description
   4. Training plan

1. What is a company's formal system of task, power, and reporting relationships?
   1. Organizational structure
   2. Organizational design
   3. Organizational chart
   4. Organizational commitment

1. Requiring employees to submit an electronic timecard to their supervisor by 5pm every other Friday to get paid is a __________.
   1. Policy
   2. Procedure
   3. Rule
   4. Standard

1. Which statement is true?
   1. Policies tell employees how to complete a task.
   2. Rules clarify what employees can and can't do.
   3. Policies tell employees what to do or not do in a specific situation.
   4. Procedures are the company's guiding principles.
2. What is the best method to find a candidate with a good existing knowledge of the corporate culture and business units?
   1. Use the company's talent inventory
   2. Solicit employee referrals
   3. View online job boards
   4. Contact a corporate headhunter
3. What type of fit ensures the candidate will work well with the current team?
   1. Person-job
   2. Person-group
   3. Person-organization
   4. Person-team

1. What type of interview format relies heavily on appearance and nonverbal cues (e.g., confidence and making eye contact)?
   1. Situational
   2. Structured
   3. Behavioral
   4. Unstructured

1. Which is a case interview question?
   1. Please give a specific example of a project you managed from start to finish.
   2. What would you do if an employee is under the influence of drugs at work?
   3. What is your recommendation to create efficiency in the budget process?
   4. What has been the most meaningful aspect of your work at our company?

1. What type of fairness is concerned with whether all applicants were required to submit their resume, references, and work sample, as well as participate in two interviews?
   1. Distributive
   2. Situational
   3. Procedural
   4. Interactional

1. Which option would promote interactional fairness in your hiring process?
   1. Ask every intervieweeabout their personal hobbies
   2. Disclose preferences for specific candidates to all candidates
   3. Use selection methods unaligned to the job analysis
   4. Treat every interviewee with respect and start on time

1. The HR Director decided a department has a high turnover rate and should receive training on wellness incentives and methods for reducing stress.What is the next step in creating effective training?
   1. Design
   2. Implement
   3. Evaluate
   4. Learning objectives

1. Which training method involves giving an employee instructions, observing the employee completing actual tasks, and providing feedback to the employee?
   1. Experiential
   2. On the job
   3. Classroom
   4. Games and simulations

1. Which sensory modality (learning style) is best for employees who prefer to learn by doing?
   1. Visual
   2. Auditory
   3. Tactile
   4. Kinesthetic

1. Which level of Kirkpatrick's requires managers to observe employees putting their training into practice?
   1. Reaction
   2. Learning
   3. Behavior
   4. Results

1. Which level of Kirkpatrick'smay involve customer surveys?
   1. Reaction
   2. Learning
   3. Behavior
   4. Results

1. Why is feedback important?
   1. Tracks an employee's progress in relation to individual goals
   2. Reduces the burden for managers to supervise employees
   3. Creates additional opportunities for progressive discipline
   4. Consolidates the amount of data available for managers

1. Which action is appropriate when an employee violates the same rule twice?
   1. Counsel
   2. Written warning
   3. Suspend
   4. Terminate

1. Which source can't comment on an employee's ability to follow an internal policy?
   1. Supervisor
   2. Subordinate
   3. Customer
   4. Co-worker

1. Which human bias involves a manager rating all employees as average?
   1. High potential error
   2. Halo effect
   3. Leniency error
   4. Central tendency error

1. Which human bias occurs when a manager is distracted by a negative characteristic and rates the employee's performance low in error?
   1. Halo effect
   2. High potential error
   3. Horns effect
   4. Leniency error

1. An explanation of desired goals and results, how results will be measured, and what standards will be used to evaluate results is a/an __________.
   1. Performance plan
   2. Feedback
   3. Progressive discipline
   4. Balanced Scorecard

1. What pay option reinforces the competitive advantage of cost efficiency by allow the employer to control labor costs?
   1. Fixed
   2. Variable
   3. Base
   4. Severance

1. Which category includes vacation time?
   1. Direct financial compensation
   2. Indirect financial compensation
   3. Nonfinancial compensation
   4. Variable pay

1. Which law prohibits discrimination based on gender?
   1. Workers' Compensation
   2. Fair Labor Standards Act
   3. Genetic Information Nondiscrimination Act
   4. Equal Pay Act

1. What is the label for ethical violations that might occur as employees pursue goals?
   1. Unintended consequences
   2. Return on investment
   3. Absentee rate
   4. Participant feedback