Question: How does preemptive acknowledgement prevent customers from experiencing negative emotions? by responding to upset customers after a service failure by spotting anger - inducing situations

How does preemptive acknowledgement prevent customers from experiencing negative emotions?
by responding to upset customers after a service failure
by spotting anger-inducing situations before they happen
by clearly explaining policies and procedures
by escalating issues to the appropriate supervisor
How does preemptive acknowledgement prevent

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